Custom Weatherization, LLC is a quickly growing company. It was established in 2006 and has been providing energy efficiency services to both residential and commercial properties ever since!

Privacy Policy

Custom Weatherization, LLC
Website: https://truenergysaver.com
Effective Date: 02/02/2026

Custom Weatherization, LLC (“Company,” “we,” “us,” or “our”) operates the website located at
https://truenergysaver.com (the “Website”).
This Privacy Policy describes how we collect, use, protect, and share information collected from
visitors, customers, and users of our Website and services.

By accessing or using our Website, you agree to the terms of this Privacy Policy.

1. Information We Collect

A. Personal Information You Provide

You may voluntarily provide personal information when you:

  • Request an estimate or service
  • Fill out a contact form
  • Schedule an appointment
  • Submit payment information
  • Communicate with us by phone, email, or SMS

This information may include:

  • Name
  • Phone number
  • Email address
  • Service address
  • Billing address
  • Property details related to your home or project
  • Any other information you provide to us

B. Payment Information

If you make a payment through our Website, payment information may be collected and processed
by a third-party payment processor. We do not store full credit card numbers on our servers.

C. Automatically Collected Information

When you visit our Website, we may automatically collect information such as:

  • IP address
  • Browser type and device type
  • Pages visited and time spent on the Website
  • Referral source
  • Cookies and tracking information

2. How We Use Your Information

We may use your information for purposes including:

  • Providing energy audits, insulation, air sealing, duct sealing, blower door testing, and related services
  • Scheduling and confirming appointments
  • Communicating with you regarding service updates and job completion
  • Providing “en route,” arrival, and completion notifications
  • Processing payments
  • Customer support and communication
  • Assisting customers with utility and weatherization program documentation when applicable
  • Improving our Website and services
  • Complying with legal requirements
  • Preventing fraud or misuse

3. SMS/Text Messaging Privacy

By opting into Custom Weatherization Alerts, you agree to receive recurring SMS/text messages from Custom Weatherization, LLC (DBA Tru Energy Saver).
We may send text messages including:

  • Appointment confirmations and reminders
  • Scheduling updates
  • Technician “en route” notifications
  • Arrival notifications
  • Completion notifications

Custom Weatherization, LLC does not send marketing or promotional text messages through this program. Messages are strictly related to scheduled services.

This SMS program applies to communications initiated through the website https://truenergysaver.com and related service scheduling systems.

Message frequency varies. Message and data rates may apply.

Consent to receive SMS messages is not a condition of purchase.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

How You Opt In

Customers opt in to receive service-related SMS messages directly from Custom Weatherization, LLC (DBA Tru Energy Saver) during a live phone call when scheduling their appointment.

During the call, customers are clearly informed that:

  • They will receive appointment reminders and technician arrival notifications via SMS
  • Message frequency varies
  • Message and data rates may apply
  • They may reply STOP at any time to opt out
  • They may reply HELP for assistance

After verbal consent is provided, a confirmation SMS is sent requesting the customer to reply YES to confirm enrollment. SMS messages are sent only after the customer replies YES to confirm consent.

SMS messages are sent only after the customer replies YES to confirm.

SMS consent is collected directly from the individual and is never obtained from third parties.

SMS opt-in consent and phone numbers are not shared with third parties or affiliates for marketing purposes.

How You Opt Out

You may opt out at any time by replying STOP to any message.

Help

For assistance, reply HELP or call (610) 861-5290 or email info@truenergysaver.com.

3B. Employee SMS Communications

We send SMS messages to employees strictly for internal operational purposes, including work session reminders, scheduling coordination, and evaluation notifications.

Employees provide explicit written consent to receive work-related SMS notifications during onboarding through signed employment documentation or the internal employee dashboard. The consent form clearly states that employees agree to receive work-related SMS communications.

SMS messages are sent only to employees who have provided direct consent to receive operational notifications related to work assignments and scheduling updates.

Internal employee systems used for scheduling and operational updates may be hosted on https://cwxcamp.com.

Employees may opt out at any time by replying STOP to any message.

For assistance, reply HELP or call (610) 861-5290.

Message frequency varies. Message and data rates may apply.

Consent to receive SMS messages is not a condition of purchase.

4. Sharing of Information

We do not sell your personal information.

We may share personal information only as necessary with trusted service providers, such as:

  • Website hosting providers
  • Payment processors
  • Scheduling or customer management tools
  • Communication platforms
  • Analytics providers

We may also share information with:

  • Utility providers or weatherization program partners when necessary to assist with program documentation, rebates, or eligibility verification
  • Government agencies or regulators when required by law

We may disclose information if necessary to comply with legal obligations or protect the rights, safety,
and security of our Company, employees, customers, and the public.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

  • Improve Website functionality
  • Understand how visitors use our Website
  • Analyze Website performance and traffic

You may disable cookies through your browser settings. Disabling cookies may affect your ability to use
certain features of the Website.

6. Third-Party Links

Our Website may include links to third-party websites. We are not responsible for the privacy practices
or content of third-party sites. You should review the privacy policies of any external sites you visit.

7. Data Security

We take reasonable security measures to protect your information. However, no system is completely secure,
and we cannot guarantee the absolute security of your data.

8. Your Rights and Choices

You may request to:

  • Access or update your personal information
  • Request deletion of your personal information (where legally allowed)
  • Opt out of certain communications

To make a request, contact us using the information below.

9. Children’s Privacy

This Website is not intended for children under 13 years old. We do not knowingly collect personal
information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised
effective date.

11. Contact Us

If you have questions about this Privacy Policy, contact us:

Custom Weatherization, LLC
1855 Weaversville Rd.
Allentown, PA 18109
Phone: (610) 861-5290
Website: https://truenergysaver.com